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BADM 395 SOM - Senior Research II - Service Operations Mgmt

Campus: Urbana-Champaign


Research and readings course for students majoring in business administration. May be taken by students in the college honors program in partial fulfillment of the honors requirements. Course Information: May be repeated if topics vary. Not applicable to graduate or professional hours.

Special Instructions:

***The BADM 395-SOM Service Operations Mgmt course is a BPM/OM Program Elective (Choose Three) course. This course will open to all Business Administration majors on Monday, December 7, 2020 at approximately 10:00 a.m. This course will open to all students in the Gies College of Business on Monday, December 14, 2020 at approximately 10:00 a.m. This course focuses on firms in the service sector. Specifically, we will consider service delivery, service encounter, service quality and management of capacity and demand through techniques of revenue management. Using a blend of cases and lectures this course will explore these aspects in diverse service industries such as financial services, hospitality, retail and healthcare. The course examines how such firms have utilized ideas of employee/customer participation, scalability, service quality, and experience management to great effect. The material in this course is central to a specialization in Operation. Students are required to log

Option 1

Number of Required Visit(s): 0

Course Level: Undergraduate

Credit: 3

Term(s): Spring


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